Privacy Policy

At Reliable Yard Care, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA), A2P 10DLC compliance requirements for messaging, and other applicable privacy laws.

1. Collection of Personal Information

We collect personal information only as necessary to provide our services and operate our business. The types of information we may collect include:

Contact information: Name, address, phone number, and email address.

Service information: Details about the work requested, equipment serviced, and related service history.

Billing information: Payment details when processing transactions.

Website usage data: Information collected via cookies or analytics tools (e.g., IP address, browser type, pages visited).

We collect this information through:

Online forms on our website

Phone calls, text messages (including SMS/MMS compliant with A2P 10DLC), and emails

In-person service requests

Website analytics tools

2. Use of Personal Information

We use your personal information for purposes such as:

Responding to inquiries and service requests

Scheduling and providing small engine repair services

Sending invoices and processing payments

Sending important service updates and reminders via email, phone, or text message (A2P 10DLC compliant)

Maintaining accurate service history records

Improving our website and customer experience

Complying with legal and regulatory requirements

3. A2P 10DLC Messaging Compliance

We comply with Application-to-Person 10-Digit Long Code (A2P 10DLC) regulations for business text messaging, including:

Opt-In Consent: You will only receive text messages from us if you have provided express consent through our website, in person, or via other approved methods.

Opt-Out Instructions: You can opt out of text messaging at any time by replying “STOP” to any message we send. After you opt out, you will no longer receive automated text messages, though we may still contact you by phone or email for service-related purposes.

Message Frequency: Message frequency will vary based on service needs (e.g., appointment reminders, service updates, seasonal offers).

Message & Data Rates: Standard message and data rates from your carrier may apply.

Privacy of Message Content: Message content will be limited to service communications, updates, and relevant offers. We do not share your mobile number with third parties for marketing without your consent.

4. Consent

By providing us with your personal information, you consent to its collection, use, and disclosure as described in this Privacy Policy.
By providing your phone number and opting in to receive text messages, you consent to receiving communications in compliance with A2P 10DLC regulations.

You may withdraw your consent at any time, subject to legal and contractual restrictions, by contacting us (see Section 10) or following opt-out instructions in our messages.

5. Disclosure of Personal Information

We do not sell, rent, or trade your personal information. We may disclose your personal information only:

To service providers who assist us in operating our business (e.g., payment processors, website hosting providers, messaging platforms)

When required by law, regulation, or legal process

In connection with a business transaction (e.g., sale, merger) where permitted by law

All third parties handling your personal information on our behalf are required to protect it in a manner consistent with this Privacy Policy, PIPEDA, and A2P 10DLC requirements.

6. Storage and Security

We store personal information securely, using reasonable physical, administrative, and technological safeguards to protect it against loss, theft, unauthorized access, or disclosure. Examples include:

Password-protected systems

Secure payment processing

Encrypted messaging where applicable

Restricted access to customer records

7. Retention of Personal Information

We retain personal information only as long as necessary to fulfill the purposes for which it was collected and to meet legal, accounting, or regulatory requirements. Once no longer required, the information is securely destroyed or anonymized.

8. Access and Accuracy

You have the right to request access to your personal information and to request corrections if it is inaccurate or incomplete. We will respond to such requests in accordance with PIPEDA requirements.

9. Cookies and Website Tracking

Our website may use cookies and similar technologies to:

Improve website functionality

Analyze site usage

Personalize your experience

You can disable cookies in your browser settings; however, some features of our site may not function properly without them.

10. Contact Information

For questions about this Privacy Policy, to withdraw consent, or to request access to or correction of your personal information, please contact:

Terry Roth
Reliable Yard Care
Phone: (204) 791-3459
Email: [email protected]
Website: https://reliableyardcre.com

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date.